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Incoming callers can use Interactive Voice Response (IVR), an automated phone system technology, to access information via prerecorded messages without speaking to an agent and to use menu options to route their calls to particular departments or experts by using the touch-tone keypad or speech recognition..
Customer satisfaction can be raised while contact centre operations and KPIs are improved with the aid of a well-designed IVR software solution. An efficient interactive voice response system can reduce hold times by enabling customers to self-serve simple tasks and discover answers, especially during periods of heavy call volume. In circumstances where a customer requires or requests to speak with a person, ivr technology can assist in rapidly and smoothly routing calls to the right call centre agent to address their inquiry.
At MindBound, we know how to empower our clients’ customers by making it simple for them to traverse through a smart scripted IVR system. Our ivr software helps businesses serve consumers around-the-clock and saves time.
Our contact centre technology solutions enable clients to conduct common tasks over the phone without the assistance of an agent (pay bills, track packages, make appointments, etc.). So you can reduce costs and they can receive responses more quickly.
Multiple-level IVR
Create many levels in your IVR and configure each level separately using smartly planned call flows.
Unlimited Call Recording
Utilize an unlimited call recording service that is automated to keep track of every customer interaction.
Adaptive Call Routing
By effectively routing each caller to the appropriate department and agent, large call lines can be eliminated.
Licensed IVR Recording
IVR recordings of the highest quality are provided by specialised and committed voice-over professionals.
Integration of Webhooks and API
Integrating webhooks and other third-party applications can let you innovate your business solutions.
Email & SMS Alerts in Real Time
Receive immediate SMS and email notifications whenever your agent misses a call.
Why Choose MindBound ?
The Extremes of Good and Evil by Cicero, written in 45 BC, this book is a treatise on the theory of ethics discovered the undoubtable source.
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Extremes of Good and Evil by Cicero, written in 45 BC, this book is a treatise on the theory of ethics discovered the undoubtable source.